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Our Newsletter


Shipping/Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Earrings cannot be returned for hygenic reasons.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  It is your responsibility to ensure the products ordered can be sent to your destination.  We do not pay any import tax or brokerage fees.

Our shipping costs have been estimated based on "order total".  As many of our items are small, light weight we are able to send these via Lettermail within Canada and via Light Small Packet - worldwide. Unfortunately, Canada Post does not allow this option to be automatically downloaded and the parcel rates that were automatically calculated were much too high.  

We have done our best to keep the "shipping costs" as close to the "actual cost" as possible.  

Setting up shipping has been a challenge (to say the least) and we have and will continue to monitor actual shipping costs for each customer and provide a reimbursement or store credit (your choice)  of any overages paid above our minimum shipping charges are set out below.

Shipping within Canada to:  Northwest Territories, Nunavut and Yukon and to a couple of states in the USA -  have additional handling fee of $15.00 estimated in the shipping. however, once we know the size and weight of your order - we will let you know the actual costs.  If the items are small and under 2cm in width, probably will  not require a handling fee.

We ship via Canada Post regular service and Air Mail outside of Canada. You should receive your purchase within 2 - 4 days in Canada, 4- 6 days to the USA and within 10 days worldwide.

If you wish Expediated or overnight shipping - please make a comment on your purchase and we will send you a quote.

If you have any questions regarding shipping, please "contact us" and we will respond to you as soon as possible.

After you have added your items to your card and prior to proceeding to check-out, you can get an estimate of taxes and shipping costs by view your cart at the top of the page and then clicking "Estimate Tax and Shipping".

Local Pick Up

We do offer "Local Pick Up" in Kitchener, Ontario.  If you choose that option we will send you our address details to pick up your order.  We are located in Southwest Kitchener. 

For larger items that usually need to be shipped as a "parcel" and have a fixed shipping cost included - we are unable to override this method for "local pick up".  We will refund all shipping charges that automatically were charged within 24 hours OR you can place your order through the "contact us" page and we will send you an invoice with shipping indicated as "ZERO".

ITEMS WITH A FIXED SHIPPING COST

All larger items that must be sent as a parcel (masks, serving utensils, slingshots, etc) will indicate a Fixed Shipping Cost upon check-out.  This cost was estimated upon your purchase of the ONE item.  Depending on weight, usually more items can be added without any further charges , however, this has to be calculated manually.  

After purchasing items with a Fixed Shipping Cost included, we will inform you of the exact cost prior to shipping and adjust the invoice accordingly. 

Alternatively, you can write to us under the "contact us" page with your order and we can send you an invoice with exact costs, prior to payment.

 MINIMUM SHIPPING CHARGES

The minimum shipping charges are as follows:

Within Canada - $3.00

To USA - $4.00

Worldwide - $6.60